Customer permissions let you decide what actions your subscribers can take in their customer portal after purchase. This gives you flexibility: you can keep control or let customers self-manage their subscriptions.
Access these settings by navigating to RecurrinGO → Settings → Customer permissions
Each option can be toggled ON or OFF depending on how much control you want to give your customers:
Basic permissions
Let your customers cancel their subscriptions
Let your customers pause and resume their subscriptions
Order & billing changes
Let your customers change their next order / invoice date
Let your customers change their order / invoice frequency
Let your customers create an additional order / invoice
Let your customers skip their next order / invoice
Let your customers change delivery date for prepaid subscriptions
Product changes
Let your customers edit their product quantity
Let your customers add / remove products from their subscriptions
Let your customers add one-time purchased products to their subscriptions
Adds a single extra product to the next subscription invoice.
It will not repeat in future orders.
Not available for prepaid subscriptions.
Let your customers swap products in their subscriptions
Replace one product with another from the same subscription rule.
Advanced control
Let your customers edit the subscription until the minimum required number of payments is reached
If you require, say, 3 minimum payments, customers can edit things like dates, frequency, quantity, and products, but only until they hit the required number of successful payments.
You may ask
👉 Can customers swap products if one goes out of stock?
Yes. If you enable “Customers can swap products in their subscriptions,” they can replace a product with another that belongs to the same subscription rule.
Example: Swap one flavor of protein powder for another.
This is helpful to prevent cancellations when stock or preferences change.
👉 What happens if I set a minimum number of payments?
If enabled, customers can edit their subscription (change dates, frequency, quantity, skip, etc.) only until they reach the minimum required payments.
Example: If you require 3 payments minimum, they must complete those 3 cycles before they can cancel or make unrestricted edits.
This is useful for bundles, prepaid plans, or products sold with a commitment.
👉 Can customers add one-time products to their subscription orders?
Yes, if you enable “Customers can add one-time purchased products to their subscriptions.”
The product will be added to the next subscription invoice only and then removed automatically.
Customers cannot add one-time products to prepaid subscriptions.
👉 What’s the difference between editing frequency and editing the next order date?
Next order/invoice date → customers move the upcoming billing/shipping date (e.g., “instead of Jan 10, bill me on Jan 20”). All future dates shift forward from that change.
Order/invoice frequency → customers adjust how often they’re billed (e.g., from every 2 weeks → every 1 month).
So, one changes the schedule of the next order, the other changes the recurrence pattern.
👉 Can my subscribers skip or pause their next delivery?
Yes. There are two separate options:
Pause and resume subscriptions → customers can temporarily pause and restart later
Skip next order/invoice → customers can skip a single cycle (e.g., skip one month but stay subscribed).
👉 How do I let customers cancel their subscriptions without contacting support?
Enable the toggle “Customers can cancel their subscriptions.”
When ON → customers see a Cancel button in their customer portal. They can stop their subscription anytime without reaching out to you.
When OFF → they must contact your support team to cancel, giving you more control but adding extra work.
Best practice: For consumables like coffee, pet food, or supplements, enabling skip/pause reduces cancellations.
Need Help?
If you have any questions or need help, please contact our support team.
📩 Contact Support: Reach out to us via live chat or send an email to [email protected]