The Notifications settings let you manage how and when both your customers and your team get updates about subscriptions. You can edit the text, subject lines, design, and even decide which events trigger an email.
Access notification settings by navigating to RecurrinGO → Settings → Notifications
Customer Notifications (Auto-charging subscriptions)
These are emails sent automatically to customers based on subscription events. You can toggle each ON/OFF and click Edit to customize the subject line, body, and styling.
New subscription → Sent when a customer starts a new subscription.
Subscription paused → Sent when their subscription is paused.
Subscription resumed → Sent when it is resumed.
Subscription information updated → Sent if subscription details are changed.
Subscription cancelled → Sent when a subscription is cancelled.
Payment failed (retrying) → Sent after a failed payment, when retry is scheduled.
Payment failed (last attempt) → Sent after the final failed attempt at retrying.
Upcoming payment reminder → Sent 3 days before the next automatic charge (or earlier if the billing cycle is shorter).
Click the Edit button to change the email copy.
Customization of Email Templates
Here, you can:
Edit subject lines, body text, and buttons.
Use variables such as
{{customer.first_name}},{{shop.name}}, or{{subscription.next_order_date}}to personalize content.Add a button to the customer portal, a link to your store, and unsubscribe instructions.
Apply your brand colors to all emails under Customization of email templates.
Preview your changes or send a test email before saving.
You can click the Edit hyperlink to edit the cancellation confirmation page:
👉 Special for Upcoming Payment Reminder:
This email includes a checkbox option: “Include subscription products and pricing details in the notification.”
If checked → the email will show exactly which products are included in the subscription and their prices.
If unchecked → the reminder email stays more generic, showing only the payment due date.
Merchant notifications
These are emails sent to you (the merchant).
Get notified on customer actions → If ON, you’ll get an email whenever a customer pauses, resumes, updates, cancels, or has a failed payment.
Customer notifications on invoice subscriptions
For stores that use invoice subscriptions (not auto-charging):
Invoice → Sent when an invoice is created for a customer.
Invoice reminder → Sent if the customer hasn’t paid the invoice.
Click the Edit button to change the email copy.
You can click the Edit hyperlink to edit the cancellation confirmation page:
Edit Sender Email
By default, the RecurrinGO! Subscriptions app uses [email protected] to send email notifications to your customers. In case merchants use the default sender's email, replies go to the email address indicated in their Shopify admin.
You can change the default email so that your customers could receive email notifications from your company's name.
Notifications are sent from the email shown here (default:
[email protected]).Customer replies go to the forwarding email you’ve set (e.g., your support email).
You can change this if you prefer a branded email address.
Click the Change email button near the Sender email.
In the popup, type the email you want to use for sending notifications to your customers and click Change email.
You’ll receive the Amazon verification link to the specified email. Click the link to finish settings.
Refresh the page to see the changes. Please note that sometimes it takes about an hour for changes to apply. In this case, you’ll see the Awaiting verification message.
Customize the design of email templates
Click customize email templates button.
Here you can:
Apply your accent color (used in buttons and highlights).
Customize wording for customer portal links.
Preview how the branded email will look before saving.
You may ask:
👉 What’s the difference between retry and last attempt failed payment emails?
Payment failed (retrying): Sent after the first failed attempt when the system will try again.
Payment failed (last attempt): Sent after the final retry fails, meaning the subscription payment could not be recovered automatically.
This two-step approach gives customers a chance to update their payment details before the subscription is fully interrupted.
👉 Will I get notified if a customer cancels their subscription?
Yes, if you enable Merchant notifications → Get notified on customer actions.
You’ll receive an email when a customer cancels, pauses, resumes, updates, or when a payment fails.
👉 How can I show product details and prices in emails?
You can do this in the payment reminder email.
In the Upcoming payment reminder settings, check the box “Include subscription products and pricing details in the notification.”
Navigate to RecurrinGO → Settings → Notifications
In the customer notifications section, scroll down to Upcoming payment reminder and click Edit.
Here, check the box.
If enabled → the email will list products and their prices.
If disabled → the email will only include a general reminder about the payment date.
Need Help?
If you have any questions or need help, please contact our support team.
📩 Contact Support: Reach out to us via live chat or send an email to [email protected]